SUPPORT

Quotation:
Our standard quotation will be base on Ex-works terms. If you want us to quote FOB, CFR, DDU, please ask us to check relevant shipping expenses.

Sample:
It’s quite reasonable that you want to order samples before you place a formal order, please just fill in the Sample Order Form with your company basic information. We will confirm you when the sample can be ready and packed properly. If we have stock, we will ship out immediately and send you the Bill of Lading when issued.

MOQ:
We don’t have a minimum order limit. We want to be able to work with the smaller, start-up companies and support their growth, as well as work with larger more established businesses.

Order Flow
* When the client confirms the models to buy, our salesman will send you a Performa Invoice with our bank information. You can send us a Purchasing Order as well.
* When both parties agree with the Performa Invoice, the client need make get the deposit paid.
* Upon receipt of bank transfer slip, we will arrange the production immediately. We will keep you informed of the production process. You will find out we thrive to get goods ready within the lead time committed.
* Our normal production lead time is about 20~30 days for our standard models. The lead time may vary from different models and upon your specific requests. 
* Once all the goods are ready, we will send you the finished product pictures and packages for you to check and confirm.
* When everything is confirmed OK, we will pack up the goods, please arrange the balance wire transfer so that we contact shipping forwarder to collect the goods.
* Depending on the order size we can also work with various trucking companies. We strive to provide the most secure and cost effective options for our clients. 
* Generally we ship using the forwarder or carrier assigned by our clients. If our clients don't have a forwarder, we will use our own forwarder instead.
* Normally one week after the goods are departed, the B/L will be telex released. We will send you all the shipping documents including Bill of Lading, Invoice, Packing List. Please forward those information to your local broker for Customs Clearance when the goods arrive your port.
* Shipping by sea, shipping time is normal about 15 to 35 days depending on the destination port.

PAYMENT TERMS: 
Payment Terms is T/T, 50% deposit and 50% balance before delivery.

Suggestion and Complaints:
We look forward to providing you with top quality service and communication. Please let us know if you have any suggestions, comments or concerns regarding the orders. We are open to any suggestions.   If unfortunately you are not happy with the service, please kindly send an email to info@love-product.com, and our Marketing Director will contact you directly to help you out.

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