SUPPORT

Quotation:
Our standard quotation will be based on Ex-works terms. If the clients want us to quote FOB, CFR, DDU, please inform us to check relevant shipping expenses.

Sample:
It’s quite reasonable that the clients want to order samples before a formal order, please just order sample cars to test the performance and put in show room.
We will confirm you when the sample can be ready and packed properly in metal frame and wooden cage.
If we have stock, we will ship out immediately.

MOQ:
We don’t have a minimum order limit. We are able to work with the smaller, start-up companies and support their growth, as well as work with larger more established companies.

Order Flow:
* When the client confirms the models to buy, our salesman will send a Proforma Invoice with bank information. You can send us a Purchasing Order as well.
* When both parties agree with the Performa Invoice, the client needs get the 50% deposit paid.
* Upon receipt of bank transfer slip, we will arrange the production immediately. We will keep you informed of the production process. You will find out we thrive to get goods ready within the lead time committed.
* Our normal production lead time is about 10~20 days for standard models. The lead time may vary from different models and upon specific requests. 
* Once all the goods are ready, we will send pictures / videos for you to check and confirm.
* When everything is confirmed OK, we will pack up the goods. Please arrange the balance wire transfer so that we call shipping forwarder to collect the goods.
* Depending on the order size we can work with different shipping forwarders. We strive to provide the most secure and cost effective options for our clients. 
* Generally we ship using the forwarder assigned by the client. If the client doesn't have a forwarder, we will use our forwarder instead.
* Normally one week after the goods are departed, the B/L will be telex released. We will send you all the shipping documents including Bill of Lading, Invoice, Packing List. Please forward those information to your local broker for Customs Clearance when the goods arrive your port.
* Sea shipping time is normal around 15 to 35 days depending on the destination port.

Payment Terms: 
Payment Terms is T/T, 50% deposit and 50% balance before delivery.

Suggestion and Complaints:
We look forward to providing you with top quality service and communication. Please let us know if you have any suggestions, comments or concerns regarding the orders. We are open to any suggestions.   If unfortunately you are not happy with the service, please kindly send an email to info@love-product.com, and our Marketing Director will contact you directly to help you out.

Close Menu
×

Cart